ISO 9001 Certified Company

Our entire business follows a quality management system framework to benefit our employees and clients.

By following the ISO 9001 requirements, we ensure that our products and services meet the needs of our customers at all times

As a multi-faceted IT service provider offering digital services to wide a range of clients across all sectors, we are in a position to offer consultancy, web design and development, software development, digital marketing and technical support. Across all of these services, we work in accordance with customer, statutory and regulatory requirements, as well as meeting our own policies and procedures.

We maintain our ISO 9001 certification and continually look to develop and improve it to enhance customer satisfaction, minimise risk and to refine our work ethic and best practices.

Benefits of Our ISO 9001 Standards for Our Customers

Recognised worldwide, many of our customers already understand the benefits of working with an ISO certified digital agency. In fact, some of our clients have an ISO certification as a prerequisite, as it provides them with confidence that they will enjoy an excellent level of customer service.

ISO 9001 certified companies minimise risk. We work to the required standards in order to hold an ISO certificate and undergo annual assessment to ascertain that we are continually making improvements to our QMS.

We provide better products and services than our competitors because we adhere to the ISO 9001 standards and work towards reliable production and delivery schedules. We prioritise open reporting and communication, and continue to strive for internal improvements to make sure we retain our customers. We know how much our ISO certification benefits us, increasing efficiency and productivity, but crucially it helps us to build long lasting relationships with our clients, as our services are of the highest quality.

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ISO 9001 Requirements

The ISO 9001 requirements provide a set of elements to guide businesses in the implementation of a Quality Management System, five of which are mandatory.

  • A Quality Management System (QMS) - Freebook Global Technologies has established, documented, and implemented a QMS and maintains its effectiveness.
  • Management Responsibility - The Freebook Global Technologies management team are committed to implementing and maintaining an effective QMS that focuses on our customers. We ensure customer requirements are determined at the development stage, products are delivered on time and that we obtain customer feedback.
  • Resource Management - Our team is competent and fully qualified to deliver products. We have the appropriate skills and experience in house to assure clients that our capable and dedicated team can meet your requirements.
  • Product Realisation - Initially we determine the quality objectives and product requirements. We then supply the processes, documents and resources specific to the product, and then the validation, monitoring, measurement, and inspection of the products. As part of meeting the ISO 9001 requirements, we also document the entire product realisation process.
  • Measurement, Analysis and Improvement - Freebook Global Technologies implements the monitoring, measurement, and improvement processes needed to demonstrate the conformity of products manufactured and released. We accomplish this by monitoring key metrics on an ongoing basis.

Require an ISO 9001 Consultant?

We understand the requirements of a successful quality management system and have an effective method for implementing the procedures and working practices required. We provide a flexible ISO 9001 consultancy service, offering as little or as much advice as you need in order to prepare your business for a final audit.

We can support with:

  • Policy Writing
  • Gap Analysis
  • Recommendations
  • Training
  • Information Management Systems
  • Systems Implementation

If you’re looking for an ISO 9001 consultant who is ISO certified, experienced and has the technical expertise to help you on your journey to certification, we’d love to hear from you.

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To find out more about our services and how we can help your business, please get in touch.

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